Hotel Sleep Inn & Suites (Grand Rapids, USA)

Many guests mention that there is a complimentary manager’s reception on select days, and love that the staff gives personal attention to guests. Others add that staff is well-acquainted about local attractions, and provides professional tour assistance, and note that the manager greets guests on every occasion.

Several guests comment that there is ample seating in the picnic area, and note that the barbecue grills are large and conveniently close by. Others add that the area is clean, and appreciate that there are beautifully landscaped grounds around the area, and that staff is nearby to service guests.

Many guests mention that the bedding is premium, the beds are comfortable, and there is ample space between furniture. Others add that the room is large, the pillows are soft, and the climate control is effective, and appreciate that housekeeping regularly changes linen and towels.

Some guests note that the airport shuttle service is not complimentary. Others add that the charges are nominal, and appreciate that the buses are large and comfortable, and the service is frequent and punctual.

A handful of guests comment that the spa tub is not clean, and there are no fresh towels in the shower area, and say that the water in the pool is cold. Others add that the staff is efficient, and respond promptly to guests’ requests.

Some guests mention that Wi-Fi signals in the room and common areas are weak and often unavailable, and note that the high-speed Internet service is often down, and slow even when connected. Others add that staff is helpful, and appreciate that requests for repairs are handled in a timely fashion.