Positive Reviews
positive:
Breathtaking view
Featuring 23 stories of guest rooms and suites, JW Marriott Hotel Grand Rapids offers you some of the best views in the city. You won't be disappointed to find yourself stuck in a room without a view, because at this hotel, there aren't any.
positive:
Comfortable beds
When staying at a hotel, you often feel as though the beds are either too hard or too soft. At this hotel though, it is perfect. You will enjoy a quality nights rest with the plush bedding and linens. There have been many compliments on the comfort levels of the provided beds.
positive:
Modern efficiency
From when you enter this hotel, you can feel that everything is organized into a specific way in order for the services and satisfaction levels to work out perfectly. Staff are efficient and respond swiftly to whatever the job is.
Negative Reviews
negative:
Paid parking
Some guests have complained that the paid parking is too expensive and seems unnecessary when taking into account the price that was paid for the guest room. This can add a hefty additional fee to the overall budget for the trip.
negative:
No breakfast included
Although JW Marriott Hotel Grand Rapids offers its guests a buffet breakfast each morning, it does not come without an expensive price tag. Most guests feel that breakfast should be included in the price of the room and charging such an expensive fee is detrimental to the hotel. Guests would rather find alternative restaurants in the nearby area.
negative:
Windows are often dirty
Although this hotel features stunning views from its guest rooms, it does not do the guests any good when the windows are dirty. It would be beneficial to the hotel and its guests if the views were truly uninterrupted, including the dirt from outside.