Positive Reviews
positive:
Central location to conveniently explore the city
Sheraton Grand Sacramento is located right in the heart of the city. This allows guests to easily go around different major establishments and attractions. Various shopping and dining establishments are nearby. Additionally, public transport is easily accessible from the hotel, making almost everything in the city just minutes away.
positive:
Professional service makes guests feel welcome
The staffs are efficient in doing their jobs. They are professional in dealing with the needs of their guests. They are accommodating, never failing to greet guests with warm smiles. Moreover, they are also knowledgeable with the surrounding area, making them very helpful for first-time tourists.
positive:
Comfortable beds ensure a good night's sleep
All beds are signature Sheraton Sweet Sleeper beds, which allow guests to have a great sleep during their stay. This gives them enough energy to have a busy yet fun day exploring the wonderful city of Sacramento.
Negative Reviews
negative:
Internet connection could be a bit slow
The Internet connection is available for an extra fee. However, guests may be disappointed as the Internet connection available isn't very fast and stable. This is inconvenient, especially for those who have many important matters to work on online.
negative:
Poorly soundproofed rooms may cause inconvenience
Rooms near the lobby might be a bit noisy as the soundproofing is poor. This may cause inconvenience, especially when the hotel is fully booked. Thus, guests who wish to have an undisturbed sleep may opt to choose rooms far from any possible noise.
negative:
Few areas need some updating
Some of the rooms and public areas in the hotel are already newly renovated. However, there are still some that need some attention. However, this does not compromise the quality service that the hotel offers, so this shouldn't be a very big issue.