Praise for rooms
Most reviewers had praise for the rooms describing them as well-appointed, clean and spacious with comfortable beds. Those in upgrade rooms and suites were largely impressed with their accommodation too.
Enjoy luxury rooms with private balconies overlooking tropical gardens or the bay at Shangri-La Hotel, The Marina, Cairns. This plush downtown hotel boasts a sun terrace with outdoor swimming pool. All spacious, air-conditioned rooms feature en suite bathroom with bathtub and shower, luxury toiletries, slippers, bathrobes, pillow menu and Egyptian cotton sheets. A sofa, tea and coffee-making facilities, satellite TV, safe and minibar all come as standard. Suite and upgrade rooms are available. Shangri-La Hotel, The Marina, Cairns provides free Wi-Fi throughout, accessibility features and free shoeshine. It also boasts conference facilities, on-site parking, room service and a business center. Sporty guests can enjoy a gym and table tennis. There are two bars and waterfront dining at North Food & Wine, serving Australian cuisine and breakfast. The Pier shopping mall is next door as are departure points for Great Barrier Reef tours. Cairns Airport is 15 minutes’ drive away.
Most reviewers had praise for the rooms describing them as well-appointed, clean and spacious with comfortable beds. Those in upgrade rooms and suites were largely impressed with their accommodation too.
In the main, reviewers said they encountered great service, describing staff as attentive, friendly and helpful, smiley and eager to please. A few critics reported occasional customer service problems such as unmet guest requests or sub-standard complaint handling. Positive opinions were expressed about the restaurant, which served a filling breakfast, Australian wines and modern cuisine against a backdrop of superb bay views.
Guests noted the excellent views of the bay and mountains from this hotel. Most reviewers appreciated being near the waterfront and shopping and dining options downtown. It was just 15 minutes' walk to Cairns Central Shopping Centre mall and train station. The proximity to the marina and departure terminals for Great Barrier Reef boat tours was a bonus for those in town to experience the region's natural wonders.
Some reviewers thought certain rooms would benefit from refurbishment. There were occasional reports of faulty lights, aging carpets, torn curtains and mold in the bathrooms.
Some light sleepers said late night noise from a nearby nightclub was audible in certain rooms.
A few critics questioned whether this hotel represented good value for money when compared to other high-end accommodation, including other Shangri-La hotels, they had experienced. Reports of occasional interruptions to the hot water supply, minor cleanliness issues or and lethargic speeds when using the free Wi-Fi service all contributed to these opinions.
Yes, Shangri-La The Marina, Cairns offers 2 pool areas.
No, Shangri-La The Marina, Cairns doesn’t allow pets.
Yes, Shangri-La The Marina, Cairns provides Parking, Accessible parking for guests.
Shangri-La The Marina, Cairns is located in Pierpoint Road, 4870, Cairns, Australia.
Shangri-La The Marina, Cairns Nearby attractions include Palm Cove, Trinity Beach, Esplanade Cairns, Cairns International Airport, Cairns CBD, Nudey Beach, Cairns Central Shopping Centre, Kuranda Koala Gardens.
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