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    Hotel Shangri-La The Marina, Cairns (Cairns, Australia)

    Hotel Shangri-La The Marina, Cairns (Cairns, Australia)

    About Shangri-La The Marina, Cairns

    Enjoy luxury rooms with private balconies overlooking tropical gardens or the bay at Shangri-La Hotel, The Marina, Cairns. This plush downtown hotel boasts a sun terrace with outdoor swimming pool. All spacious, air-conditioned rooms feature en suite bathroom with bathtub and shower, luxury toiletries, slippers, bathrobes, pillow menu and Egyptian cotton sheets. A sofa, tea and coffee-making facilities, satellite TV, safe and minibar all come as standard. Suite and upgrade rooms are available. Shangri-La Hotel, The Marina, Cairns provides free Wi-Fi throughout, accessibility features and free shoeshine. It also boasts conference facilities, on-site parking, room service and a business center. Sporty guests can enjoy a gym and table tennis. There are two bars and waterfront dining at North Food & Wine, serving Australian cuisine and breakfast. The Pier shopping mall is next door as are departure points for Great Barrier Reef tours. Cairns Airport is 15 minutes’ drive away.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Parking
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    8.4
    trivago Rating Index® based on 15474  reviews from:
    • Hotels.com(8.8/10)
    • LocationExcellent  9.3 / 10
    • RoomsVery good  8.3 / 10
    • ServiceExcellent  8.7 / 10

    Positive Reviews

    positive:

    Praise for rooms

    Most reviewers had praise for the rooms describing them as well-appointed, clean and spacious with comfortable beds. Those in upgrade rooms and suites were largely impressed with their accommodation too.

    positive:

    Positive about service and food

    In the main, reviewers said they encountered great service, describing staff as attentive, friendly and helpful, smiley and eager to please. A few critics reported occasional customer service problems such as unmet guest requests or sub-standard complaint handling. Positive opinions were expressed about the restaurant, which served a filling breakfast, Australian wines and modern cuisine against a backdrop of superb bay views.

    positive:

    Pleasant views and handy central location

    Guests noted the excellent views of the bay and mountains from this hotel. Most reviewers appreciated being near the waterfront and shopping and dining options downtown. It was just 15 minutes' walk to Cairns Central Shopping Centre mall and train station. The proximity to the marina and departure terminals for Great Barrier Reef boat tours was a bonus for those in town to experience the region's natural wonders.


    Negative Reviews

    negative:

    Rooms had some critics

    Some reviewers thought certain rooms would benefit from refurbishment. There were occasional reports of faulty lights, aging carpets, torn curtains and mold in the bathrooms.

    negative:

    Late night noise

    Some light sleepers said late night noise from a nearby nightclub was audible in certain rooms.

    negative:

    Doubts over value for money

    A few critics questioned whether this hotel represented good value for money when compared to other high-end accommodation, including other Shangri-La hotels, they had experienced. Reports of occasional interruptions to the hot water supply, minor cleanliness issues or and lethargic speeds when using the free Wi-Fi service all contributed to these opinions.


    All amenities

    Property amenities
    1. Business centre
    2. Café
    3. Entrance hall/lobby
    4. Express check-in
    5. Lift
    6. Gym
    7. Parking
    8. Terrace
    9. Porter service
    10. Hotel bar
    11. Pool bar
    12. Outdoor swimming pool
    13. Hotel safe
    14. Convenience store
    15. Conference rooms
    16. Non-smoking rooms
    17. PC with internet
    18. Restaurant
    19. 24-hour reception
    20. On-site boutique shopping
    21. Snack bar
    22. Sun umbrellas
    23. Deck chairs
    24. Towels at the pool
    25. Laundry service
    26. WiFi in public areas
    27. Room service
    28. Shoe cleaning
    29. Fax/Modem access
    30. Doctor on site
    31. Car hire
    32. Concierge
    33. Airport shuttle
    34. Free WiFi (public areas)
    35. ATM
    36. Valet parking
    37. Pool
    38. Luggage storage
    39. Housekeeping
    40. Free WiFi
    41. Breakfast
    42. Kids' pool
    43. Regular disinfection
    44. Hand sanitizer provided
    45. Temperature screening
    46. Masks provided
    47. Safe distance
    48. Response protocol
    49. Online check-in/check-out
    50. New safety protocols
    51. Cashless payment
    Accessibility
    1. Wheelchair accessible
    2. Accessible hotel
    3. Accessible parking
    Room amenities
    1. Balcony
    2. Ironing board
    3. Openable windows
    4. Television
    5. Air conditioning
    6. Satellite TV
    7. Desk
    8. Sitting area
    9. Safe
    10. Cable TV
    11. WiFi
    12. Fridge
    13. Free WiFi (rooms)
    14. Flatscreen TV
    15. Closet
    Sports facilities
    1. Fitness
    2. Horse riding
    3. Tennis court
    4. Diving
    5. Table tennis
    For children
    1. Kids stay for free
    Food and beverage
    1. Diabetic food

    Arrival / Departure

    1. Check out: 11:00

    Contact

    Pierpoint Road,  4870,  Cairns,  Australia
    Telephone: +61 740311411 | Fax: +61 740313226

    Frequently Asked Questions about Shangri-La The Marina, Cairns

    • Is there a pool area at Shangri-La The Marina, Cairns?

      Yes, Shangri-La The Marina, Cairns offers 2 pool areas.

    • Are pets allowed at Shangri-La The Marina, Cairns?

      No, Shangri-La The Marina, Cairns doesn’t allow pets.

    • Is parking available at Shangri-La The Marina, Cairns?

      Yes, Shangri-La The Marina, Cairns provides Parking, Accessible parking for guests.

    • Where is Shangri-La The Marina, Cairns located?

      Shangri-La The Marina, Cairns is located in Pierpoint Road, 4870, Cairns, Australia.

    • Which popular attractions are close to Shangri-La The Marina, Cairns?

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