Hotel Mantra Esplanade (Cairns, Australia)

The hotel is located in the heart of the shopping precinct and a number of guests listed this as their favourite aspect of staying at the hotel. The hotel is very convenient to the Cairns Lagoon and the night markets woth some guests commenting that these were not to be missed.

The staff at the hotel rated very positively across a number of reviews with many comments recounting positive expereinces with staff. It seems that staff at the hotel were happy to provide lots of information about local attractions and things to do and see in and around Cairns.

The beds at the hotel rated a mention from previous guests with many commenting that the beds were very comfortable and that they got a great nights sleep at the hotel. Guests also said that the rooms were very spacious.

For those travellers who depend on the Internet to stay connected to family and friends and to plan their onward journey the lack of free Wi-Fi at the hotel was unacceptable and would mean that they would not return.

Previous guests felt that the hotel may be a little understaffed as the commented that, particularly during out of office hours it was difficult to get a hold of staff as there did not seem to be many around and because of this the comments reflected that there was a general lack of service at the hotel.

Seasoned travellers were a little disappointed that the hotel did not provide a daily turn down service or cleaning service by housekeeping and if this was required than it was provided by prior appointment and at an additional cost to the visitor.