Positive Reviews
positive:
Superb location
Many guests love the easy access to swimming holes and gorges that offer spectacular fresh water activities, and say that the property is close to several natural reserves such as Mount Lewis National Park and Cow Bay. Others add that the property provides easy access to the famous Great Barrier Reef, and note that activities like snorkeling and scuba diving are easily accessible.
positive:
Friendly service
Several guests mention that the front desk staff is courteous and attentive, and appreciate that requests for upgrades and changes to bookings are handled on an urgent basis. Others add that the manager greets guests on every occasion, and love that housekeeping is regular, advice on tour assistance is accurate, and concierge services are dispensed in a professional manner.
positive:
Comfortable and clean property
Many guests say that the rooms are spacious, the bathrooms are clean, and the kitchens are stocked with ample cookware, dishware, glassware and cooking utensils. Others add that the beds are comfortable, and mention that the bedrooms are large, the air conditioning is effective, and the linens are fresh.
Negative Reviews
negative:
Unimpressive pool
Some guests say that the outdoor pool is small, the area does not feel secure, and the water temperature is not comfortable. Others add that the surrounding area is often crowded and noisy, the shower area is small, and the sunloungers are limited in number.
negative:
Weak Wi-Fi signals
A handful of guests note that Wi-Fi signals in the rooms are weak, the connection often drops, and the Internet connection is slow. Others dislike that the router is often offline.
negative:
Poor mobile phone reception
Some guests mention that mobile phone reception in the area is poor, and dislike that the connection drops frequently. Others add that the voice quality is poor, and note that data transfers take a long time.