Positive Reviews
positive:
Ideal Union Square Location
The main attraction about this hotel is its prime location. Right in the heart of Union Square, you are close to the subway station with access to seven subway lines, and near many restaurants, cafes, and bars. This is the ideal location for sightseeing around Union Square and the rest of New York City.
positive:
Basic Accommodations Fit the Bill
This hotel offers no-frills, simple, yet functional accommodation and is a reasonably priced place to lay your head while you're visiting the city. It offers a safe and clean environment and covers all of your basic needs. While bathrooms are shared, they are always clean and available. You'll also find a communal area with computers, comfortable seating, and a small library.
positive:
Accommodating Hotel Stores Luggage
Many guests experience early arrivals or later flight departures, but this hotel has you covered. With a large storage area available to guests, they can store your luggage before you check-in or after you check-out so you have more time to fit in your favourite sites.
Negative Reviews
negative:
One Bad Apple Tarnishes Staff
Many guests encounter one particular staff member, described as an older gentleman, who is quite rude, unkind, and lacks basic customer service skills to address the guests' needs. He is not at all pleasant to deal with.
negative:
Limited Wi-Fi in Hotel
Wi-Fi access is not available in the guests' rooms, and it can only be accessed when in the lobby or mezzanine areas.
negative:
Big City Noise Issues
The rooms lack decent soundproofing so you can hear your neighbours in the halls and in their rooms. Also, due to its prime location, businesses receive deliveries throughout the day and night, so the traffic noises can be quite disruptive.