Positive Reviews
positive:
Location a big bonus.
If you want to be part of the action of Chicago, you will enjoy the location of this hotel, as have many guests. The property is close to the Magnificent Mile shopping area and also provides easy access to all the tourist attractions in Chicago, many within walking distance.
positive:
Good price for the area.
Hotels in downtown Chicago can be a bit pricey, but this property has been said to be affordable for the area. You won't hurt your pocketbook much here.
positive:
Adequate staff members.
A lot of guests said staff members and valet drivers did their jobs well. Some people mentioned they were also friendly, though not all guests were in agreement.
Negative Reviews
negative:
Renovations and updating needed.
There have been many complaints about the quality of the building and rooms. The entire hotel has been said to be in need of a complete overhaul, upgrading and remodeling. Issues cited included, but were not limited to: peeling paint, fraying carpeting, broken TVs, poor shower pressure, broken toilets, old mattresses and broken locks on doors.
negative:
Rooms could use a deep cleaning.
One of the top complaints about this property has been room cleanliness. A large number of guests commented on the poor upkeep in rooms and said they found their rooms to be unpleasant. A few of the issue cited included having problems with bad smells in rooms, dirty bathrooms, stains on carpet and bedding, wet carpeting from leaking fixtures and mildew in showers.
negative:
Wi-Fi may be disappointing.
Several people mentioned having problems with slow Wi-Fi services.