Hotel Residence Inn Memphis Downtown (Memphis, USA)

Guests rave about the hotel's location "in the middle of everything", noting that the National Civil Rights Museum, Sun Records, the Peabody, and the Beale Street entertainment district are all within a comfortable walk. The Main Street Trolley stops a few steps away and only costs a dollar. Graceland is 10-15 minutes away by car.

Most guests find the rooms to be spotlessly clean and spacious, with modern furnishings and bathrooms. Families and long-term guests appreciate the convenience of the full kitchens, and many rate the beds as exceptionally comfortable as well. Some rooms offer a view of the Mississippi. Many guests comment on the property's significant historic charm, and the rooftop patio is a popular spot.

The front desk, housekeeping, and management staff have received many rave reviews for their friendly and professional customer service, with guests often noting that they are greeted warmly by every team member they meet. Compliments also go to the chef; many guests rate the complimentary breakfast as "above average", and the evening receptions feature a nice variety of food and drink.

Several guests have commented that the complimentary Wi-Fi is too slow or unreliable, and that calling the customer service number does not always resolve the issue. A few guests were also disturbed by noisy air conditioning.

Guests often describe the self parking and valet parking options as a bit pricey, if not out of line for downtown Memphis.

Though the rooms are widely described as very clean and comfortable, a few guests have noted some wear and tear in the furnishings, and note that it will soon be time for an update.