Positive Reviews
positive:
Friendly, responsive customer service...
The front desk staff have received many rave reviews for their friendly and professional customer service. Many guests are also pleased to report that their rooms are "spotless" and that any room maintenance issues or requests are resolved very quickly and cheerfully. The breakfast buffet is widely described as tasty and varied, too.
positive:
All the comforts of home...
Guests often describe the rooms as spacious, comfortably furnished, and quiet. Some suites have the added bonus of a fireplace, and the full kitchens are as popular here as anywhere, particularly with guests staying longer than a night or two. The pool and basketball court are nicely maintained and much appreciated as well.
positive:
Lots to do nearby...
Many guests like the hotel's location on the highway, as it offers easy access to the area's many beaches as well as a good variety of restaurants, Dover Mall, Delaware State University, and the capital city's various historical attractions and museums. It's also very close to the Dover Downs Casino and the International Speedway, both very popular attractions with the guests who choose Residence Inn Dover.
Negative Reviews
negative:
Everyone has a day "off"...
Though reviews of the staff are generally very positive, a few guests have been disappointed in an unhelpful or uninformed team member.
negative:
Technical difficulties...
Several guests have reported very slow Wi-Fi, though most (not all) found that the front desk staff were able to resolve the issue.
negative:
You can't win 'em all...
Though most recent travelers are pleased with the hotel, a small number have found the beds too soft, gym too small, or the healthy options too few and far between at breakfast.