Hotel Residence Inn Chicago O'Hare (Rosemont, USA)

Ideal location is one of the most important positives of the hotel as per the guests. Since the hotel is located in the heart of Rosemont, loads of restaurants, bars and shopping areas are just a stroll way. Additionally, guests can reach the hotel without searching. Also, tourist attractions are in close proximity from the hotel.

The hotel offers a shuttle service to guests from the airport as well as for local sightseeing and shopping. The guests thus had convenience of traveling locally without hassle and their airport transfers were also taken care of at no extra cost.

Guests liked the hospitality of the staff. They said that the staff had a welcoming attitude and made them feel at home. Most importantly, the staff was highly cordial and cooperative extending best customer service to the guests. They were reportedly helpful and extremely polite while conversing with the guests.

The hotel website mentions that the parking is free on-site, but guests mentioned that they have been asked to pay parking fees per night lately. This made the budget go overboard unnecessarily.

Guests said that the rooms were not of Marriott standards by any means. Simple furnishings like luggage racks were not there. There were other things like stained carpets, peeled wallpapers and chipped tiles, all of which looked shabby and below standard.

There was limited variety offered for the breakfast say guests. Menu was repeated often and the breakfast got over too early, thus leaving behind many guests to look out for options of their own.