Positive Reviews
positive:
Delicious breakfast
Many guests appreciate the complimentary breakfast and say there is always plenty to choose from, including scrambled eggs, bacon, waffles, cereals, and muffins. Others like that the employees in the breakfast rooms are attentive.
positive:
Good location and reasonably priced
Most guests comment that the property is located close to Interstate 81, and note that the hotel is easy to find. Others say that the prices are budget friendly, and add that the hotel welcomes guests with pets.
positive:
Friendly staff
Many guests appreciate how helpful customer service is, and state that the front desk employees are friendly and knowledgeable. Others like that the waiters at the onsite hotel restaurants are attentive.
Negative Reviews
negative:
Pool located in another building
Several guests report that the indoor pool is located in the building across the street, noting that it is used by a local swim team and often gets crowded with professional swimmers. Others comment that the hotel advertises a heated indoor pool, but the water temperature is cold and there are no fresh towels available in the pool area.
negative:
Smells of cigarette smoke
Some guests cite that the hallways leading to the hotel rooms smell of cigarette smoke, and are quick to point out that even some non-smoking rooms have with a distinctive smell of cigarettes. Others comment that there are burn marks on the furniture in some rooms.
negative:
Noise from the ice machine
Several guests say that there is noise coming from the ice machine in the hallway, and suggest that light sleepers ask for a room further from the ice machine, or pack a pair of earplugs. Others mention that the walls in rooms are paper thin and conversations from other rooms can be heard.