Positive Reviews
positive:
Pleasant and helpful staff
Several guests mention that the staff is attentive and provides helpful advice on local tour operators and transportation options. Others add that the check-in process is smooth, and love that the manager is always available to assist guests.
positive:
Enjoyable pool
Many guests appreciate that the pool is large, the water temperature is comfortable, and there are ample sun loungers available, and say that the area is clean. Others add that the atmosphere is peaceful and relaxing, and appreciate that there are plenty of fresh towels available in the changing room.
positive:
Convenient location
Several guests say that there are several bars nearby, as well as large shopping malls, and note that the Lake Lotus Nature Park, which contains a boardwalk, playground equipment, picnic pavilions, barbecue grills, and a fishing dock, is nearby. Others add that Uptown Altamonte features a water fountain choreographed to classical, swing and contemporary music, and love that the local area has acres of woods and wetlands.
Negative Reviews
negative:
Rooms not maintained
Some guests mention that there are bugs in the bathrooms, and note that the bed sheets are not fresh, the refrigerators are noisy, and the furniture looks worn. Others add that the shower drains are rusty, the faucets leak, and the toiletries are not replenished regularly.
negative:
Breakfast is basic
A handful of guests say that breakfast is not impressive, and note that there are not enough proteins on the menu. Others add that the juice is not fresh, the coffee is not premium, and there is no non-dairy creamer.
negative:
Fitness room not impressive
Some guests comment that the fitness room only has three stations, and say that the machines are a bit dated. Others add that the room is small, the lights are dim, and there is not enough ventilation.