Positive Reviews
positive:
Nicely decorated and newly-updated rooms
Most of the guests speak highly of the newly-refurbished accommodations! All rooms have vaulted ceilings, making them look more spacious and airy. Plus, they are well-furnished with the usual yet well-working typical hotel amenities. Even the bathrooms are updated, equipped with a modern tile shower and floor.
positive:
Beautiful building and surroundings
According to guests, the hotel has a charming Spanish architecture that is truly worth a picture. Make sure to request for a room facing the beautifully landscaped courtyard, as guests reported that the ground is alluring and relaxing- like a lovely Spanish villa.
positive:
Ideally located near local attractions
The Altamonte Mall and the AMC Theaters can be reached within a five-minute walk, which is a good for those guests who are staying with their kids. There are also other attractions you and your family can visit, such as the Spring Lake, Congo River Golf, and the AMF Altamonte Lanes.
Negative Reviews
negative:
Unfriendly receptionist can be encountered
Check-in process may be slow at times, as expressed by previous guests. Also, other guests expressed their disappointment over cold and ‘condescending’ receptionists. When you have problems instead, speak directly to the property manager to have the issue addressed in an efficient and professional way.
negative:
Signs of smoking in non-smoking rooms
Guests who requested for a non-smoking room still saw sign of cigarette from previous occupants. Cigarette burns on the bed sheets, dirty air filter due to smoking, and the strong stench of cigarette are the issues noted by these guests.
negative:
Disappointing and insufficient breakfast
Many guests noted that oatmeal, pastry products, and brown sugar are pulled out very early in the morning- about 15 minutes before the end of breakfast. If you want to fully take advantage of your free breakfast, come to the breakfast area on time.