Positive Reviews
positive:
Dream vacation.
Comfortable bedding, wood floors, a cozy fireplace, and breathtaking views all add up to a dream vacation. You will also be able to leave the car parked at this resort, as many restaurants, shopping opportunities, and local attractions are within walking distance at this retreat away from home.
positive:
Beautiful views of the Smoky Mountains.
In the heart of the Smoky Mountains, you will love the private balcony where you can sip your morning coffee and view the gorgeous, breathtaking mountains. Spacious, theme inspired decorated rooms, and fine dining and nightlife are all waiting for you at this fine establishment.
positive:
Great location.
This hotel is ideal for those travelers looking for a comfortable base, from which various central-dwelling establishments are within easy reach. The convenience of being able to walk to many restaurants and shopping boutiques was delightful for guests. Guests also enjoyed nighttime walks and being able to view the beautiful mountains the area has to offer.
Negative Reviews
negative:
Night-time commotion may disrupt light sleepers.
Although the surrounding area of the resort is relaxed and offers a peaceful retreat, some guests have complained about the noise level in the hotel. Guests complained of the walls being paper thin where they could hear the conversations of their next door neighbors through the walls. Bring your ear plugs for a good night's sleep.
negative:
Beautiful, scenic area but disappointing hotel.
While many visitors enjoyed the Gatlinburg area, many guests have reported that this hotel needs a major cleaning. The floors were dirty, elevators were dirty, and rooms had an unidentifiable, awful smell. Cockroaches and other types of bugs were found throughout the hotel.
negative:
Bugs, bugs, and more bugs.
Standing out from those aforementioned concerns regarding age and ill-upkeep, cockroaches, spiders, and ants were noticed throughout the establishment. This made for a very, uncomfortable experience for guests.