Positive Reviews
positive:
Well-equipped kitchens
Many guests appreciate that the kitchen is equipped with a toaster and large sink, as well as plenty of cookware, dishware and cooking utensils. Others add that the countertops are large, the cabinets have ample space, and there is enough room to prepare a proper family meal.
positive:
Excellent location
Several guests mention that the nearby Jerónimos Monastery is a world heritage site, and is a fine example of Lisbon's Late Gothic Manueline style of architecture, and say that trips to Lisbon Oceanarium, the largest outdoor aquarium in Europe, provide entertainment for the whole family. Others add that the 18th century Palace of Queluz and the Santa Justa Lift, built in 1902, are easily accessible.
positive:
Convenient airport shuttle
Many guests appreciate that the airport shuttle is punctual and has a large seating capacity. Others add that there is plenty of space for luggage storage.
Negative Reviews
negative:
Staff is inefficient and unfriendly
Some guests say that the check-in process is long and cumbersome, and mention that the manager is not attentive, housekeeping is not regular, and tour assistance is not provided in a professional manner. Others add that the front desk staff is rude, and dislike that requests for upgrades are not handled promptly.
negative:
Limited dining service
A handful of guests dislike that the breakfast service starts late, and mention that lunch and dinner are not served on-site. Others add that room service is available for limited hours, and mention that only light snacks are available in the lounge.
negative:
Property lacks basic facilities
Some guests note that there is no pool, spa or fitness centre on-site, and say that the street parking is not secure. Others add that urgent dry cleaning service is not available, and mention that there are no gift shops or newsstands in the lobby.