Hotel Platinum Suites (Canmore, Canada)

Guests felt the villas were equipped with everything they could have wished for. The rooms are spacious, the modern bathrooms offered plenty of fluffy white towels, and the fully-equipped kitchen included upscale appliances and utensils.

The fireplace, the heated parking and the hot tub and sauna were some of the amenities that guests were particularly pleased with. There is even a quiet relaxing atmosphere down in the laundry room, where some visitors get to know one another quite well.

To add to the already serene atmosphere here, travellers said they loved the opportunity of viewing the ample wildlife from their villas. Some guests were privileged to catch a glimpse of a coyote and a pine marten trot from their suites.

From faulty shower heads to blown light bulbs, these are some of the complaints raised by guests. Some of the appliances were also faulty, however a call to the maintenance department sorted these problems out swiftly.

Several complaints were received about staff not being as friendly and helpful as one would expect in an upscale accommodation such as this one. Guests were disappointed in the lack of assistance they got here, and did make official complaints to management.

So far, no recent negative opinion has been expressed by guests about this hotel.