Hotel Park Terrace Suites (Phoenix, USA)

Guests generally describe the rooms as sparkling clean and spacious. Families, couples, and groups particularly appreciate the two-room layout, which allows early birds and night owls to maintain their schedules without disturbing each other.

Most guests thoroughly enjoy the complimentary breakfast buffet, noting that its impressive variety of hot and cold options includes made-to-order omelets, pancakes, and French toast, as well as fresh fruit, yogurt, oatmeal, bacon, and potatoes. Many guests also look forward to the daily Evening Reception, a relaxing spot for drinks prior to dinner at La Fitte's, which has also received positive reviews.

Most guests give the front desk and wait staff high marks for their personable and professional customer service, commenting often on their smiling faces and helpful, friendly approach to solving issues.

Many guests have noted that the furnishings and decor have gone past their best-before dates, and the hotel is currently undergoing an extensive interior renovation to address these issues. A few guests have reported inconvenience due to construction noise or debris.

Unlike the majority of Embassy Suites' locations, which are taller buildings with an atrium and glass elevator, this location features a series of buildings arranged around the outdoor pool and courtyard, with rooms on the lower floors opening directly onto walkways or parking lot. Some guests were unpleasantly surprised by the layout and cited noise, privacy, and security concerns, particularly in first floor rooms.

Several guests have reported excessive traffic noise in rooms facing the freeway. Others found they needed to drive up to their rooms, and then required a map to get back to reception on foot.