Positive Reviews
positive:
Surprisingly stylish.
Guests comment that the hotel bedrooms are decorated beautifully. Rooms are described as pleasant, relaxing and comfortable. Beds in particular seem to be very comfortable. Guests comment that they are pleasantly surprised by the standard of decor found here.
positive:
Good food in the restaurant.
A number of guests comment that the food served in La Cucina Italiana, the Italian restaurant on-site, is of a very good quality. Guests comment that the restaurant is a pleasant place, with a good ambience.
positive:
Close to Weston-super-Mare.
Guests comment that the hotel is close to Weston-super-Mare, just a short taxi ride or drive away. Guests comment that having the town so close by is convenient.
Negative Reviews
negative:
Mixed reviews regarding cleanliness.
There seem to be mixed reviews regarding cleanliness. Some guests comment that rooms are clean and tidy. Other guests, on the other hand, comment that rooms are dusty, untidy and not adequately cleaned and serviced in between guests.
negative:
Inconsistent customer service.
Reviews are inconsistent when it comes to customer service. Guests seem to comment that some staff members are very friendly and helpful, and that others are rude and disinterested, in general suggesting that there is an inconsistency in the level of customer service provided.
negative:
Noise from the restaurant downstairs.
A few guests comment that music from the restaurant downstairs is played until fairly late in the evening, and can be heard in bedrooms. Guests comment that the noise from the restaurant causes a disturbance.