Hotel Mountain Springs Resort (Collingwood, Canada)

Guests have liked the fact that this property is close to Blue Mountain Village, which is one of Ontario's top ski areas. There is a shuttle that runs from outside the resort to the ski village, as well, making it very convenient for skiers.

Multiple guests have mentioned that the rooms at this resort are quite large and come with a full kitchen. This made the rooms comfortable for guests who were spending more than a few days there, as they had everything that they needed.

Numerous guests have enjoyed the pool and hot tub that are found at this property. This pool has been popular during the summer months and has given guests something to do when not out exploring the rest of the area.

Many guests have been upset by the cleanliness of their units. After checking in, guests have frequently found dirt and grime throughout their rooms, leaving them to wonder if the rooms had been cleaned at all.

Past guests have commented that this resort doesn't appear as though it is very well maintained, as the exterior looks like it is falling apart. Various items in the rooms have broken while guests have been there, as well, so the entire resort could use a renovation.

There have been complaints about the customer service staff at this property. Guests have found these staff members to be rude and unhelpful, which has taken away from their experience at the resort as a whole.