Hotel Motel 6-Richmond, VA - I-64 West (Richmond, USA)

Conveniently located within walking distance of a large shopping center and plenty of restaurants. Good proximity to Interstate I-64, and good for no frills business travel. Easy, swift check-in process.

Excellent rates for the budget traveler. Best rates on weekly or even monthly extended-stays.

Quiet rooms offer air conditioning, comfortable beds, good showers and water pressure, adequate connectivity for the free Wi-Fi, and clean, fully-equipped kitchens.

Once the office closes at night, guests have reported you will not get service if you lock yourself out or have a problem. It appears there is no answer if you call, either.

Rooms have substantial issues according to some, including horrible, lingering smells, and no Wi-Fi whatsoever. Bugs such as roaches have been reported as well as bites received while staying in some rooms. Rooms also are not cleaned and maintained sufficiently, leaving dishes unwashed, hairs in the basins and maintenance issues ongoing.

Many have reported a lack of customer service from the regular staff as well as rudeness and very poor management. When a certain manager is confronted, it seems the most frequently occurring result is a snowball of worsening conditions rather than a resolution. When bugs are found in a room and staff are notified, there have been times when no one comes to the room to fix the problem or offers for the guest change rooms, presumably because they're full with no vacancy. However, on the website, it showed rooms available that night for rental. However, others reported staff came to their room immediately, confirmed bed bugs, and offered an upgrade with an additional night free.