Hotel Holiday Inn & Suites Richmond West End (Richmond, USA)

Visitors mentioned that the employees who work at this hotel are extremely warm and welcoming. They also do what they can to try to ensure their visitors have a pleasant stay whenever possible..

Guests who mentioned being in the area for certain events stated that this hotel was conveniently located for their purposes. Plus, based on guests' comments, it's also conveniently close to the interstate for those wishing to visit other areas around Virginia.

Visitors remarked that they enjoyed the free breakfast spread offered by the hotel. It provided a nice assortment of continental favourite items and some warm dishes such as eggs, waffles, etc.

Visitors mentioned that there were several odds and ends that made their stay less pleasant. They cited issues such as dirty carpets, cigarette smells in non-smoking rooms, TV remotes that didn't work, A/C and toilets that didn't function properly and other plumbing issues. Based on visitors' comments, there doesn't seem to be one overwhelming problem but rather an assortment of smaller ones that detract from their enjoyment here.

Guests mentioned that the housekeeping department could use a little extra help. They also stated that non-smoking rooms still smelled of cigarettes smoke. Others mentioned issues such as bathrooms that aren't entirely clean by citing problems such as dirty toilets, stained tubs and cobwebs in the corners.