Positive Reviews
positive:
Pleasant staff offered good customer service
According to many reviewers, the professional, helpful and welcoming personnel provided friendly customer service and had plenty of useful local knowledge to share. Those travelling with their four-legged friends appreciated the pet-friendly policy.
positive:
No frills rooms were clean and affordable
The rooms were reportedly simple but provided all the essentials for a low-cost stopover and met or exceeded guest expectations in terms of cleanliness and comfort. Budget-minded travellers often welcomed the inexpensive room rates for the area and remarked that they got reasonable value for money.
positive:
Handy location off the freeway
This property’s location just off highway I-65 proved popular with drivers as it put them within easy reach of area sports venues, the airport, academic institutions, museums and downtown Birmingham with its railway station. Motorists also sang the praises of the ample and well-lit free parking. Guests in general were pleased that there were conveniences like petrol stations, bus stops and shops in the surrounding area. Another bonus was that diners could easily reach nearby places to eat on foot.
Negative Reviews
negative:
Critics noted drawbacks in certain rooms
There were reports that some rooms had dated decor or tired-looking furniture. Guests sometimes took issue with cleanliness and maintenance problems including inadequately cleaned bathrooms, stained bedding, worn carpets and cigarette burns. Smoky smells were off-putting for critics in some rooms too. A few guests claimed they came across the odd cockroach.
negative:
Unpopular Wi-Fi charges
Reviewers disliked having to pay an additional fee to use the Wi-Fi network, even though the cost was small. Some visitors criticized the service for providing limited speeds and patchy coverage.
negative:
Calls for additional in-room facilities
Some guests disliked the way the rooms only had the bare essentials, wishing there had been extra amenities provided such as fridges, microwaves, toiletries and hairdryers.