Positive Reviews
positive:
Convenient roadside location north of downtown
This motel reportedly enjoyed a handy location in the northern suburbs of Austin. Drivers appreciated the proximity of highway I-35, enabling hassle-free trips to downtown, area attractions, sports venues, academic institutions, golf courses, malls, live music venues and the airport. The ample free parking was another bonus. Guests also welcomed the easy access to a wide choice of dining and shopping options nearby.
positive:
Modernized budget rooms won praise
Many reviewers said the modernized rooms featuring wood-effect floors and bright decor were more than adequately comfortable and clean for a shorter stay. The usually affordable room rates appealed to budget-minded guests, but some travelers paying steeper rates to stay at peak times occasionally expressed doubts about whether they got as much bang for their buck. There was also praise for the outdoor swimming pool.
positive:
Good customer service
Visitors often said they dealt with courteous, professional and friendly members of staff who provided a swift check-in. The pet-friendly policy appealed to those traveling with dogs.
Negative Reviews
negative:
Unpopular Wi-Fi charges
The lack of free Internet access was a setback for reviewers. Many said they disliked paying for access to the Wi-Fi network.
negative:
Occasional cleanliness and maintenance grumbles
According to some critics, there were maintenance and cleanliness issues in several rooms. These included stained linens, unsatisfactorily cleaned bathrooms, trash cans that weren't emptied and occasional plumbing problems like weak water pressure or unreliable hot water. There were infrequent claims that pest control measures needed beefing up.
negative:
Noise and smell issues encountered
Nuisance noise from adjacent rooms, corridors and the parking lot sometimes caused an irritation for some light sleepers. Furthermore, several rooms were exposed to traffic noise from the freeway nearby. Noisy air-conditioning also bothered some reviewers as did occasional smoky smells, in spite of the property's non-smoking policy.