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    Hotel Mercure Townsville (Townsville, Australia)

    Hotel Mercure Townsville (Townsville, Australia)

    About Mercure Townsville

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Parking
    • A/C
    • Restaurant
    • Hotel bar

    Rating overview

    8.2
    trivago Rating Index® based on 6878  reviews from:
    • Hotels.com(8.6/10)
    • LocationGood  7.9 / 10
    • RoomsGood  7.5 / 10
    • ServiceVery good  8.4 / 10

    Positive Reviews

    positive:

    Great Pool

    Guests commented that after a long hot day of sightseeing or business it was great to come back to the hotel and take a swim in the outdoor pool, which many said was well maintained and had clear, clean and fresh water.

    positive:

    Friendly Staff

    Staff at the hotel rated positively across reviews with many previous guests describing their friendly and helpful attitudes on arrival, as being very much appreciated which set a great tone for their duration of their stay.

    positive:

    Popular Wedding Venue

    Many guests stayed here as they were attending a wedding and the hotel was the primary venue for the wedding reception. These guests rated the service and food provided by the function staff as awesome, which would see them visit again for another holiday.


    Negative Reviews

    negative:

    Basic Room

    Guests who were expecting a little bit more luxury in their rooms were disappointed that it contained only the necessary furniture, which some described as basic and a bit sparse.  Guests commented that the hotel could invest in a little bit more amenity in the rooms to make them more comfortable.

    negative:

    Maintenance Matters

    Guests commented that the hotel could invest a little more time into maintenance works to ensure that everything is functioning correctly. Common complaints in reviews included that doors were hard to open, wardrobe doors did not work properly and that the hot water system struggled to cope with demand during peak times, leaving many to have a cold morning shower.

    negative:

    Lack of Sound Proofing

    Guest complained in their reviews that they could hear everything that was going on outside their room from inside their room, due to a lack of sound proofing at the hotel. Guests also complained of loud air conditioning units and noise that came from the pool area; due to noisy kids who were largely unsupervised by adults.


    All amenities

    Property amenities
    1. Business centre
    2. Café
    3. Entrance hall/lobby
    4. Express check-in
    5. Parking
    6. Terrace
    7. Hotel bar
    8. Beach bar
    9. Outdoor swimming pool
    10. Conference rooms
    11. Non-smoking rooms
    12. Restaurant
    13. 24-hour reception
    14. On-site boutique shopping
    15. Snack bar
    16. Sun umbrellas
    17. Deck chairs
    18. Towels at the pool
    19. Laundry service
    20. WiFi in public areas
    21. Room service
    22. 24-hour room service
    23. Fax/Modem access
    24. Doctor on site
    25. Free WiFi (public areas)
    26. Pool
    27. Luggage storage
    28. Daily housekeeping
    29. Free WiFi
    30. Breakfast
    31. EV charger
    32. Kids' pool
    33. Hand sanitizer provided
    34. Temperature screening
    35. Masks provided
    36. Safe distance
    37. Response protocol
    38. Online check-in/check-out
    39. New safety protocols
    40. Cashless payment
    For children
    1. Cot
    2. Childcare
    3. Playground
    4. Kids stay for free
    Accessibility
    1. Wheelchair accessible
    2. Accessible hotel
    3. Accessible bathroom
    4. Accessible parking
    5. Teleprinter
    Room amenities
    1. Balcony
    2. Bathtub
    3. Shower
    4. Ironing board
    5. Openable windows
    6. Television
    7. Hairdryer
    8. Central heating
    9. Electric kettle
    10. Air conditioning
    11. Pay-TV
    12. Radio
    13. Satellite TV
    14. Sitting area
    15. Safe
    16. Cable TV
    17. WiFi
    18. Fridge
    19. Free WiFi (rooms)
    20. Coffee machine
    21. Flatscreen TV
    Sports facilities
    1. Fitness
    2. Tennis court
    Theme / Type
    1. Convention hotel
    Wellness / Spa
    1. Hydrotherapy
    Food and beverage
    1. Diabetic food

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 11:00

    Contact

    166 Woolcock Street,  4812,  Townsville,  Australia
    Telephone: +61(7)47594900 | Fax: +61(7)47251384 | 

    Frequently Asked Questions about Mercure Townsville

    • Is there a pool area at Mercure Townsville?

      Yes, Mercure Townsville offers 2 pool areas.

    • Are pets allowed at Mercure Townsville?

      No, Mercure Townsville doesn’t allow pets.

    • Is parking available at Mercure Townsville?

      Yes, Mercure Townsville provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Mercure Townsville?

      Check-in at Mercure Townsville is available from: . Check-out time is by .

    • Where is Mercure Townsville located?

      Mercure Townsville is located in 166 Woolcock Street, 4812, Townsville, Australia.

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