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    Hotel Mercure Townsville (Townsville, Australia)

    Hotel Mercure Townsville (Townsville, Australia)

    About Mercure Townsville

    The Mercure Townsville is located in Woodcock Street in the heart of the city. Modern hotel rooms include access to Wi-Fi, a flat screen TV, minibar and tea and coffee making facilities. All rooms are air conditioned and have a private balcony. The Mercure Townsville boasts a fully equipped conference centre catering for up to 300 people. Guests also have exclusive access to the outdoor swimming pool and tennis court. Parking is complimentary. The Celsius restaurant on-site serves a seasonal menu made from local ingredients, in a relaxed atmosphere.  The adjacent Celsius Bar is s popular place for an evening drink by the pool, with friends or work colleagues. The Townsville airport is just two kilometres from the hotel. The Strand and water front precinct which is popular with tourists, is ten minutes by car or a 40 minute walk from the hotel.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Parking
    • A/C
    • Restaurant
    • Hotel bar

    Rating overview

    8.2
    trivago Rating Index® based on 6882  reviews from:
    • Hotels.com(8.6/10)
    • LocationGood  7.9 / 10
    • RoomsGood  7.5 / 10
    • ServiceVery good  8.4 / 10

    Positive Reviews

    positive:

    Great Pool

    Guests commented that after a long hot day of sightseeing or business it was great to come back to the hotel and take a swim in the outdoor pool, which many said was well maintained and had clear, clean and fresh water.

    positive:

    Friendly Staff

    Staff at the hotel rated positively across reviews with many previous guests describing their friendly and helpful attitudes on arrival, as being very much appreciated which set a great tone for their duration of their stay.

    positive:

    Popular Wedding Venue

    Many guests stayed here as they were attending a wedding and the hotel was the primary venue for the wedding reception. These guests rated the service and food provided by the function staff as awesome, which would see them visit again for another holiday.


    Negative Reviews

    negative:

    Basic Room

    Guests who were expecting a little bit more luxury in their rooms were disappointed that it contained only the necessary furniture, which some described as basic and a bit sparse.  Guests commented that the hotel could invest in a little bit more amenity in the rooms to make them more comfortable.

    negative:

    Maintenance Matters

    Guests commented that the hotel could invest a little more time into maintenance works to ensure that everything is functioning correctly. Common complaints in reviews included that doors were hard to open, wardrobe doors did not work properly and that the hot water system struggled to cope with demand during peak times, leaving many to have a cold morning shower.

    negative:

    Lack of Sound Proofing

    Guest complained in their reviews that they could hear everything that was going on outside their room from inside their room, due to a lack of sound proofing at the hotel. Guests also complained of loud air conditioning units and noise that came from the pool area; due to noisy kids who were largely unsupervised by adults.


    All amenities

    Property amenities
    1. Business centre
    2. Café
    3. Entrance hall/lobby
    4. Parking
    5. Terrace
    6. Hotel bar
    7. Beach bar
    8. Conference rooms
    9. Non-smoking rooms
    10. Restaurant
    11. 24-hour reception
    12. On-site boutique shopping
    13. Snack bar
    14. Sun umbrellas
    15. Deck chairs
    16. Towels at the pool
    17. WiFi in public areas
    18. Room service
    19. 24-hour room service
    20. Fax/Modem access
    21. Free WiFi (public areas)
    22. Pool
    23. Free WiFi
    24. Breakfast
    25. EV charger
    26. Kids' pool
    27. Hand sanitizer provided
    28. Temperature screening
    29. Masks provided
    30. Safe distance
    31. Response protocol
    32. Online check-in/check-out
    33. New safety protocols
    34. Cashless payment
    For children
    1. Cot
    2. Childcare
    3. Playground
    4. Kids stay for free
    Accessibility
    1. Wheelchair accessible
    2. Accessible hotel
    3. Accessible bathroom
    4. Accessible parking
    5. Teleprinter
    Room amenities
    1. Balcony
    2. Bathtub
    3. Shower
    4. Ironing board
    5. Openable windows
    6. Television
    7. Hairdryer
    8. Central heating
    9. Air conditioning
    10. Pay-TV
    11. Satellite TV
    12. Sitting area
    13. Safe
    14. Cable TV
    15. WiFi
    16. Free WiFi (rooms)
    17. Coffee machine
    18. Flatscreen TV
    Sports facilities
    1. Fitness
    Theme / Type
    1. Convention hotel
    Wellness / Spa
    1. Hydrotherapy
    Food and beverage
    1. Diabetic food

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 11:00

    Contact

    166 Woolcock Street,  4812,  Townsville,  Australia
    Telephone: +61(7)47594900 | Fax: +61(7)47251384 | 

    Frequently Asked Questions about Mercure Townsville

    • Is there a pool area at Mercure Townsville?

      Yes, Mercure Townsville offers 1 pool area.

    • Are pets allowed at Mercure Townsville?

      No, Mercure Townsville doesn’t allow pets.

    • Is parking available at Mercure Townsville?

      Yes, Mercure Townsville provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Mercure Townsville?

      Check-in at Mercure Townsville is available from: . Check-out time is by .

    • Where is Mercure Townsville located?

      Mercure Townsville is located in 166 Woolcock Street, 4812, Townsville, Australia.

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