Positive Reviews
positive:
Excellent breakfast
Guests having breakfast at the hotel were clearly very impressed. They found the breakfast area to be a lovely place to start their day, and were very impressed with the variety and quality of the food. Some also mentioned that the breakfast hours were very generous, allowing most to be able to make them.
positive:
Great atrium
The hotels central atrium seemed to be guest’s favorite feature. It became a focal point for guests, who mentioned that it was a great place just to relax, allowing them to socialize and get out of their room for bit.
positive:
Very popular games room
Many guests couldn’t stop mentioning the games room. It was said to have the usual pool tables and table tennis, as well as a range of arcade games. Guests with children in tow were most appreciative, but it seems all ages enjoyed making use of the facilities.
Negative Reviews
negative:
Problems with staff attitude
Far too many guests for comfort mentioned issues they had with staff members attitude. The reception staff came is for especially harsh criticism, with guests saying that they were, at best, indifferent and slow to respond to issues, and at worst actively rude and dismissive.
negative:
Dirty swimming pool
A number of guests who had been looking forward to using the pool, were disappointed to discover that, instead of the sparkling water they were expecting, it was murky and/or dirty, which made them very reluctant to take the plunge and get in a few laps.
negative:
Disturbing parking lot signs
Guests reported that the parking lot has signs indicating that the area is unsafe, which they naturally found disconcerting. Some also mentioned fights and other disturbances occurring there.