Hotel Mantra Trilogy (Cairns, Australia)

Nothing beats an uninterrupted views across an ocean and the hotel has this from most if not all balconies facing the esplande. Those guests who stayed in these rooms mentioned the views. Guests also singled out the staff at the hotel who were very helpful during their stay.

The hotel is opposite the water and has direct access to the Esplanade which stretches for a few miles in each direction. A number of travellers thought that this was the best feature of the hotel.

The pool is set amongst lush tropical plants and has ample room to laze about on the provided sun beds as you gaze uninterrupted across to the water in the Cairns Harbour.  Many guests mentioned the pool as the highlight of their stay.

On check-in guests are informed that housekeeping is not a daily standard service and that it is on rotation and needs to be specifically requested. A number of guests who were staying more than a few days commented that it was disappointing not to be able to have daily housekeeping.

A number of reviewers commented that they felt that the hotel was starting to show its age with especially the decor and furniture now being a little dated when compared to new modern hotels. These guests suggested that hotel needs a renovation.

A few recurring complaints keep showing up in reviews which some guests suggested needs urgent attention from management to fix. Common bug-bears included air-conditioning units that did not maintain a good temperature; some did not turn off and some did not turn on! , no free Wi-Fi and smelly stale odors, and musty moldy bathrooms.