Positive Reviews
positive:
Fantastic rooms
Many guests like that the rooms are spacious with a full kitchen, dining area, living room, and a master bedroom. Others say that some rooms offer spectacular mountain views, and add that the balcony with a private hot tub is a perfect place to relax in the evenings.
positive:
Close to Main Street
Most guests appreciate the central location and comment that the Main Street is just a short walk away. Others like that the slopes are easily reachable, and state that many art galleries, restaurants, and grocery shops can be found in the neighbourhood.
positive:
Amazing spa services
Many guests say that the spa in the hotel is amazing and add that there are 6 treatment rooms offering massages, facials, body scrubs, and manicures. Others like the Ayurvedic therapies and say that staff members are professional.
Negative Reviews
negative:
Unresponsive staff
Several guests feel that the staff is often not available, and say that guests need to contact the front desk usually more than once before someone from the housekeeping staff comes to address the problem. Others state that the bathrooms supplies are not regularly replenished, and mention that extra hand towels are available only upon request.
negative:
Lack of shelves
Some guests report that there are not enough shelves and wardrobe space in rooms. Others comment that since this is a ski resort, it would be great to have more storage space available for helmets, boots, and other ski equipment.
negative:
Disappointing fitness centre
Several guests point out that the fitness centre is located in the basement in a small room, and note that there is only one elliptical, one treadmill, and one recumbent bike in the room. Others mention that the equipment is old, and say that the fitness room is often crowded.