Hotel Lucerna Ciudad Juarez (Ciudad Juarez, Mexico)

This was by far guest’s favorite feature of the. The deck is extensive and guests mentioned that both the pool and the area surrounding it were kept neat, tidy and very clean.

Many frequent travelers to the city commented that the Lucerna Ciudad Juarez was a star in a city that had an unfortunate reputation when it came to its hotels. They felt that it offered better facilities, at lower prices, than other hotels in the city.

Again and again guests would mention how fantastic the hotel’s staff were. They were said to have a great service attitude, and were always prepared to go out of their way to help guests. Guests who spoke no Spanish felt that they could clearly understand and be understood in English.

Not only did guests say that the Wi-Fi was a bit unreliable, with them often being unable to establish a connection, but even if they tried to switch to their phone they often had trouble getting a cell signal. Guests should be aware that they may well have some connectivity issues.

Guests mentioned that they often had trouble finding a parking spot when returning from their trips, especially at night. The onsite restaurant is popular with locals and guests mentioned that they often took up most of the front spots during the evening, forcing them to grab a spot at the back.

Guests mentioned that the décor was definitely starting to show its age. Those who had been coming to this hotel for many years claimed that it really hadn’t seen a significant update since it was built. In many guests mind it urgently needed one now.