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    Hotel Las Torres Gemelas Acapulco (Acapulco, Mexico)

    Hotel Las Torres Gemelas Acapulco (Acapulco, Mexico)

    About Hotel Las Torres Gemelas Acapulco

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Parking
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    7.1
    trivago Rating Index® based on 2887  reviews from:
    • Hotels.com(7.4/10)
    • LocationVery good  8.0 / 10
    • RoomsOkay  6.3 / 10
    • ServiceOkay  6.5 / 10

    Positive Reviews

    positive:

    Incredible views out over the bay

    This was perhaps what guests most enjoyed when staying at the property. They described the views, from both their room and many of the hotel's public areas as being simply sublime, leaving them in little doubt as to exactly where they were.

    positive:

    Nice pool

    Guests definitely enjoyed using the pool. Not simply for the purposes of taking a dip or laying out in the sun, but also for the great views the terrace afforded over Acapulco Bay.

    positive:

    No positive reviews

    So far, no recent positive opinion has been expressed by guests about this hotel.


    Negative Reviews

    negative:

    Very poor customer service

    An incredible number of guests reported being unhappy with the level of service they received from the staff. The general feeling was that they were simply uninterested in listening to their guests or correcting any of the issues raised with them. Guests found the indifference, and sometimes even rudeness, to be very off-putting.

    negative:

    In desperate need of full renovation

    It wasn't simply that guests found the décor at the hotel to be old fashioned, which they did, but that the entire property had not been properly maintained for many, many years, leading to strange ad-hoc solutions to try to patch up problems here and there. Guests were unanimous in saying that the hotel was in desperate need of a full and complete renovation.

    negative:

    Not enough lifts

    Many guests commented that they had to wait forever for a lift to come. It was clear to them that the hotel simply did not have enough installed for the number of guests accommodated.


    All amenities

    Property amenities
    1. Entrance hall/lobby
    2. Lift
    3. Gym
    4. Parking
    5. Terrace
    6. Hotel bar
    7. Outdoor swimming pool
    8. Non-smoking rooms
    9. PC with internet
    10. Restaurant
    11. 24-hour reception
    12. On-site boutique shopping
    13. Snack bar
    14. Beach
    15. Sun umbrellas
    16. Deck chairs
    17. Free WiFi (public areas)
    18. Pool
    19. Housekeeping
    20. Free WiFi
    21. Breakfast
    22. Entire house / apartment
    23. Kids' pool
    24. Temperature screening
    25. Masks provided
    26. New safety protocols
    27. Cashless payment
    Room amenities
    1. Balcony
    2. Ironing board
    3. Openable windows
    4. Television
    5. Air conditioning
    6. Sitting area
    7. Cable TV
    8. WiFi
    9. Free WiFi (rooms)
    10. Dining Area
    11. Closet
    Theme / Type
    1. Convention hotel
    Accessibility
    1. Accessible parking

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 12:00

    Contact

    Av. Costera Miguel Alemán 93,  39690,  Acapulco,  Mexico
    Telephone: +52(744)4350330 | Fax: +52(744)4849995

    Frequently Asked Questions about Hotel Las Torres Gemelas Acapulco

    • Is there a pool area at Hotel Las Torres Gemelas Acapulco?

      Yes, Hotel Las Torres Gemelas Acapulco offers 2 pool areas.

    • Are pets allowed at Hotel Las Torres Gemelas Acapulco?

      No, Hotel Las Torres Gemelas Acapulco doesn’t allow pets.

    • Is parking available at Hotel Las Torres Gemelas Acapulco?

      Yes, Hotel Las Torres Gemelas Acapulco provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Hotel Las Torres Gemelas Acapulco?

      Check-in at Hotel Las Torres Gemelas Acapulco is available from: . Check-out time is by .

    • Where is Hotel Las Torres Gemelas Acapulco located?

      Hotel Las Torres Gemelas Acapulco is located in Av. Costera Miguel Alemán 93, 39690, Acapulco, Mexico.

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