Positive Reviews
positive:
Excellent service from professional staff
One aspect of the hotel that has been routinely admired by past guests was the customer service delivered. As well as a purportedly warm and welcoming attitude, the staff members have also been said to go out of their way to offer with assistance - no matter the issue or enquiry.
positive:
Commendable levels of cleanliness
Many former visitors have celebrated the hygiene levels on display at the accommodation. The rooms, along with the en-suite bathrooms, were regularly described as fresh, clean and well-kept.
positive:
Good quality Wi-Fi and parking
For those that used them, both the Wi-Fi and on-site parking have received praise from previous guests that stayed at the hotel. Along with both being free, the Wi-Fi was usually reliable and fast, and the parking was judged as secure.
Negative Reviews
negative:
Located in a sketchy area
The location of the accommodation was not judged in the best light overall by past visitors. Along with being some distance from downtown Oakland, the neighbourhood has also been considered sketchy and uninviting.
negative:
External noise issues
Numerous former guests of the hotel have had their comfort levels hampered by noise. It has been noted that the property is close to an intersection, which means that the noise of passing traffic can apparently be bothersome throughout the night.
negative:
Overly basic throughout
The reportedly basic nature of the accommodation has been a disappointment at times for previous visitors. From the omission of recreational public facilities to simple rooms that supposedly do not contain the likes of a refrigerator and microwave, the property was typically regarded as a no-thrills option.