Hotel Hyatt Place Washington D.C./National Mall (Washington D.C., USA)

Exceptional personnel are frequently thanked for the outstanding job they do in making stays unforgettable. Fully-trained in the art of hospitality, smiling staff members take a genuine interest in your wellbeing. Grateful guests appreciate the upgrades, luggage storage, late check out and sightseeing advice received from smiling staff.

Reviewers implore first-time visitors to the capital to look no further when it comes to finding the best spot. Just blocks from Independence Street and boasting monument views, guests love the effortless walk to such world-famous wonders as The Smithsonian, National Mall and the Air and Space Museum.

Boasting incredible views over one of the world's most iconic cities, the comfortable rooftop lounge area is a great place to gather with friends and colleagues at the end of the day. Expect stellar service, classic cocktails and amazing appetisers. The fried pickles are particularly recommended.

Guests arriving by car are warned to expect excessive charges. The cost of parking plus tax can add up to a third of the room rate, which many reviewers find galling. Third-party websites don't always inform visitors of the charge, meaning a nasty surprise for some.

According to a number of reports, housekeeping staff are not always as subtle as they might be. Some shocked guests have been knocked awake by cleaners seemingly keen to get on with their jobs. While the cleanliness of the hotel is unquestioned, some housekeeping habits certainly are.

The complimentary breakfast is not always to everyone's tastes, and the overcrowded breakfast area is unsuitable for the sheer number of diners at times and can be a chaotic experience. Elevators are often painfully slow, while long waits for room service orders are not uncommon.