Hotel Hyatt Place Jacksonville Airport (Jacksonville, USA)

The staff at this hotel go out of their way to help out their guests and are known to provide some excellent advice on dining options in the nearby area. Whether it's an extra pillow or some help in booking a car, they are more than willing to assist.

The most important meal of the day is prepared perfectly at this hotel. There are plenty of options, and all are either fresh or cooked to perfection. It's the best way to start a day of business meetings or a day of sightseeing.

The bar in the lobby is a perfect spot to relax and have a few drinks and many guests have noted that they were surprised that the drinks weren't overpriced as is often the case in hotel bars. There's plenty of variety and the bar staff are friendly.

There are a few guests that felt very disappointed when they checked into their rooms. They noticed stains on the sofas and carpets and some furniture that was showing serious signs of wear and tear. Not what you expect for the price you pay.

It seems that the reservation department at this hotel aren't too savvy and have overbooked the hotel on a number of occasions. Guests have arrived and found that the hotel had changed their bookings, and they now had different room types or no rooms at all.

The cleaning staff at this hotel seem to have given up according to what some guests have found throughout the hotel. From dirty rooms and bathrooms to amenities that are very badly looked after, this hotel needs to rethink its approach to housekeeping.