Hotel Hyatt Place Charlotte Airport Billy Graham Parkway (Charlotte, USA)

The people that work at this hotel go beyond the call of duty to make your stay a more personal experience. They try their best to remember people's names and are always smiling. They're also great at giving advice on the local area.

The breakfast buffet served up at this hotel is said to be delicious with more than a few guests claiming that it was the best they've had. They said that there were plenty of options for everyone and that the cooked items were very tasty.

Guests at this hotel are impressed by the standard of the rooms and how comfortable they are. They like the sofa and the swivel TV that make you feel like you are in a suite, and they are also happy enough with the comfort of the beds.

The housekeeping staff at this hotel won't be earning too much praise from guests who have noted that the place is generally dirty. They were less than impressed by the cleanliness of the rooms, and some found the bathrooms in a poor state.

This is an okay place to stay for a night or two but any longer and it's just not worth it. The place is in need of a refurb, and you'll see that much of the furniture is in disrepair. There are also other minor maintenance issues such as stained carpets.

It seems that a few guests that have had reservations arrived at the hotel to find that there were no rooms available. This is the worst case scenario for any traveler and a real worry that it has happened more than once.