Positive Reviews
positive:
Great service from helpful staff
According to the opinion of many, the hotel's staff members
provide a fantastic level of service. Former guests commonly summed up the
staff members as really friendly, professional and cooperative when it came to
their conduct.
positive:
Comfortable beds in spacious rooms
The beds provided by the accommodation were frequently highlighted for their comfortableness by previous visitors. In addition, the rooms were also regarded as spacious and well-equipped with useful amenities.
positive:
Clean and well-kept rooms
In terms of hygiene levels, this aspect of the hotel was generally praised by the majority of past guests. Although the carpets in the rooms were routinely said to be stained, the rest of the rooms have been commended in terms of cleanliness for the most part.
Negative Reviews
negative:
Location not central for Kingston
Based on the overall sentiments of past visitors, the location of the accommodation was not the most convenient for getting around Kingston. As the downtown area of Kingston is not within reasonable walking distance of the property, it has been noted that transport is pretty much required for fully getting around the city.
negative:
Limited choice for breakfast
The standard of the breakfast at the hotel is second-rate - according to the general feedback of previous guests. While the quality of the breakfast was rarely criticised, the variety and choice available was often seen in a negative light.
negative:
Substandard Wi-Fi quality
For those that wanted to use it, the standard of the Wi-Fi was routinely lambasted by former visitors to the accommodation. In particular, the reliability and range of the wireless Internet was described as inefficient - especially when used in the guestrooms.