Positive Reviews
positive:
Popular location off the freeway
Many reviewers said they were glad to have chosen Howard Johnson Lubbock TX as its convenient roadside location was hard to beat. Located just off highway I-27, it made it easy to reach shopping malls, academic institutions, the airport and local attractions. Another plus was the choice of dining options and convenience stores nearby.
positive:
Inexpensive rooms were clean and well-maintained
The reportedly straightforward but well-equipped rooms had plenty of admirers who liked the way coffee-makers, microwaves, fridges and flat-screen TVs came as standard. The rooms were often described as being fairly large, clean and well-maintained. However, a few critics claimed they encountered unsatisfactorily cleaned bathrooms or stained carpets. The hotel was good value for the price as it was among the most affordable in the area, many travelers said. There were also popular freebies like parking and breakfast.
positive:
Reports of good customer service
Reviewers mentioned that they were generally treated well by staff. Kind, professional, welcoming and attentive were just some of the words reviewers used to describe personnel.
Negative Reviews
negative:
Unreliable Wi-Fi reported
The free Wi-Fi was a plus for most visitors, although there were occasional reports that the network was prone to cutting out in some areas of the premises.
negative:
Claims that breakfast lacked variety
The free continental breakfast appealed to many guests. However, a few critical diners were disappointed at the lack of variety on the menu. Some said they wished there had been more hot options or eggs included; others were disappointed at the lack of healthier choices.
negative:
Bothersome noises and smells encountered
Cleaning products smells and lingering smoky odors were detected in some rooms, despite the hotel's smoke-free policy. Furthermore, occasional noise from the parking lot and neighboring rooms was audible at times, according to some guests whose sleep was interrupted.