Positive Reviews
positive:
Convenient location with free Disneyland shuttle
Guests of all kinds liked the location of this hotel just off California State Route 91 in northern Orange County. Families appreciated the convenience of the free shuttle bus to Disneyland Park, about four miles away. Motorists welcomed the easy access to area attractions, beaches, theme parks and Greater Los Angeles. Moreover, there were shopping options, gas stations and eateries in the surrounding area, some of which were within walking distance.
positive:
Clean, comfortable and inexpensive
The rooms and bathrooms were reportedly spacious and many guests said they were more than adequately comfortable and clean for a short getaway on a budget thanks to the usually affordable rates. The hotel's value credentials were further boosted by perks like the ample free parking and free hot buffet breakfast.
positive:
Praise for customer service
Guests often spoke highly of the customer service, describing staff as helpful, friendly and welcoming. Nevertheless, a few reviewers were frustrated by occasional booking mix-ups on arrival.
Negative Reviews
negative:
Cleanliness issues
Build-ups of hair and dust, stained bedding and sporadic visits from housekeeping were among the cleanliness issues encountered by reviewers in certain rooms. There were also isolated reports of encounters with cockroaches.
negative:
Mixed feeling over free Wi-Fi
Despite many reviewers appreciating the provision of free Wi-Fi access, there were some who criticized the network for offering sluggish speeds or a patchy signal.
negative:
Occasional maintenance grumbles
Many guests said they found the rooms to be in a good state of repair, but there were occasional claims of sub-standard maintenance in some rooms. Critics felt the property would benefit from additional updating to address issues such as dated decor, broken lighting and aging carpets.