Positive Reviews
positive:
Convenient location for Disneyland
If you are basing your travels around a trip to Disneyland Park, the Grand Inn is in a convenient location - a sentiment shared by most. Disneyland is just 15 minutes away from the hotel by car, while a variety of other popular attractions like Knott's Berry Farm and Muckenthaler Cultural Center are also in close vicinity.
positive:
Staff helpful and friendly
The majority of former guests found the customer service to be good at the Grand Inn. The staff are said to be both friendly and accommodating for the most part.
positive:
Free parking is a plus
For those that were traveling in their own transport, the free on-site parking has been a welcome benefit for previous visitors to the Grand Inn.
Negative Reviews
negative:
Distressed and dirty rooms
The rooms at the Grand Inn, in the opinion of many former guests, are dated and contain worn down furnishings and amenities. In addition, a number of grievances have been aimed at the accommodations with regards to their supposed lack of cleanliness. Bedbugs, for example, were a problem on more than one occasion.
negative:
Inadequate soundproofing
A worrying amount of past visitors to the hotel had a problem with the soundproofing of the rooms. The reportedly poor insulation from sound means that noise from both outside and others staying at the accommodation can be disruptive.
negative:
Rooms overly hot and stuffy
A variety of previous guests at the Grand Inn have complained about the warm temperature of the rooms. It has been claimed that the rooms can get hot to the point that it becomes very uncomfortable, and there are no individual air conditioning controls available to remedy the situation.