Positive Reviews
positive:
Efficient service coupled with helpful staffs
The check-in process can be completed within ten minutes most of the time. You are then offered help with your luggage. The front desk staff adequately answers all your questions about the hotel and tells you about the extra charges you might encounter. Moreover, checking out won't be a problem because conflicts in bills rarely occur.
positive:
Spacious room which is ideal for families
The spacious rooms are equipped with a kitchen having the appliances you need to prepare your own delicious meals. There is also a nice living room. The bedroom is separated from the rest by a door. With all these, the hotel is surely a home away from home.
positive:
Outstanding location- many attractions nearby
Homewood Suites Lancaster-PA is easy to find because it is set off the main road. It also provides easy access to Longs Park, Clipper Magazine Stadium, and North Museum of Natural History. In addition, the immediate area is peaceful so you can enjoy having evening strolls and look forward to undisturbed sleeps.
Negative Reviews
negative:
Issues with the towels
Some towels have torn edges, while others have small holes. The supply of towels is also unstable. Thus, you are advised to bring your own towels to avoid stress from asking the staff when they cannot easily give fresh ones.
negative:
Some sinks and curtains are dirty
You might encounter some molds on the sinks. Some curtains have stains, which look permanent. However, the staff is always ready to clean your room again upon notification.
negative:
Minor lapses with housekeeping may happen
There were some candy wrappers under the beds and tables according to a few guests. You are encouraged to closely inspect these areas upon arrival as they might have attracted ants. If there is any problem, the staff can spray insect repellants.