Hotel Hilton Garden Inn Lancaster (Lancaster, USA)

Guests usually felt like their needs were thoroughly met when they stayed here. They also commented how the staff members characteristically had good attitudes and tried their hardest to make guests feel valued. Because of these traits, guests said they were likely to return to this hotel.

Cleanliness, or rather, lack thereof, can be a major problem at some hotels. However, it wasn't usually an issue for the guests who stayed here. Instead, guests discussed how they were pleasantly surprised by the condition of the rooms, and could tell the housekeeping staff were very thorough.

This property has a well-kept indoor pool that guests found very refreshing. As you might expect, this amenity was especially popular with younger guests, although adults appreciated it too.

Guests often said that while they were generally happy with the layout of their rooms, the bathrooms were too cramped. This did not cause problems that made guests wish they had not stayed here, but it was mildly frustrating in some cases.

It seems that the rooms here must not be soundproofed very thoroughly. Guests often said they were disturbed by the sounds of other occupants talking, walking in the halls or closing their doors too hard. For this reason, you may want to bring earplugs.

Guests were sometimes annoyed at how long it took them to get to their rooms. This hotel is only across two floors, and some guests were upset by the length of time and number of turns it took for them to reach their rooms. This was especially problematic when guests were tired from traveling, or carrying heavy bags.