Positive Reviews
positive:
Ideal location for exploring Austin.
Past guests staying at Homewood Suites by Hilton Austin-South/Airport commend the property for its convenient location. Reports suggest the hotel offers easy access to shopping, dining, and entertainment. Meanwhile, the University of Texas and Austin-Bergstrom International Airport are both just a short drive away.
positive:
Clean and tidy accommodations.
Guests generally find the hotel to be clean and tidy. Rooms are said to be well-maintained by a friendly housekeeping team, while the hotel's communal areas also said to offer a good impression.
positive:
Free breakfast and evening social prove popular.
The hotel offers a complimentary hot breakfast each morning and hosts an evening social, complete with snacks and drinks, Monday through Thursday. Both items prove popular with guests, who praise the hotel's decision to provide such services for free.
Negative Reviews
negative:
Some parts of hotel in need of sprucing up.
While some guests enjoy their time at Homewood Suites by Hilton Austin-South/Airport, others report that some parts of the hotel are due an upgrade. Common items marked for improvement include non-functioning appliances, scuffed furnishings, and dated décor.
negative:
Smoking rooms can be off-putting to non-smokers.
Smoking is permitted in parts of the hotel, a detail that proves unpopular with some, particularly non-smokers placed in smoking rooms. There are, at this time, unsubstantiated reports that the hotel will become a 100% non-smoking property in the near future.
negative:
Front desk staff doesn't always get it right.
Reports suggest that the hotel's front desk team is not always on point. While some guests enjoy positive interactions, others describe employees as unfriendly and even rude. Furthermore, according to some reports, the front desk can go unmanned for prolonged periods of time, which can be very frustrating for guests.