Hotel Home2 Suites Charlotte I-77 South (Charlotte, USA)

The front desk and housekeeping staff have received many positive reviews for their friendly and professional customer service. Guests often comment that they feel "welcome" right away, and that their pets do, too.

Many guests enjoy the "home away from home" feeling of the suites, which feature cheerful, modern decor and practical design touches such as a privacy curtain separating the sleeping and living areas in the studio apartments, and furniture on wheels that is easily moved to suit any guest's needs for working or relaxing. Families love having a full-sized refrigerator and freezer in the kitchenette area.

Guests often comment on the inviting outdoor patio, which features a fire pit as well as two gas grills. Young families love the saline pool, while the airy, open gym and guest laundry space lets fit travelers run a few miles while running a load of wash. Most guests find something to like at the complimentary breakfast buffet, and the coffee is widely described as very good.

Guests often comment that there are few amenities within a comfortable walking distance, but it is well located for guests with cars; downtown Charlotte is about a 15-minute drive, and the nearest light rail station is about a mile away.

Guests are very much divided on the breakfast sandwiches; while some find them quite tasty and convenient, others are very much put off by the idea of microwaving eggs. A few guests also find the layout of the buffet and "social table" a bit awkward.

Though reviews of the staff are largely positive, a few guests have had negative experiences at the front desk or received an unwanted wake-up call from housekeeping.