Hotel Holiday Inn Express & Suites Tyler North (Tyler, USA)

In general, guests found the staff at the hotel to be both professional and friendly. They said that they offered a warm welcome on arrival and had the sort of friendly demeanor that made them easy to approach with a question or concern.

Guests liked the location of the hotel, since the proximity to the highways made it easy to find initially, and very convenient when they were traveling to and from throughout the region.

Guests were very clearly quite satisfied with the continental breakfast offered by the hotel. There was enough variety offered to generate a bit of excitement, and guests seemed to be able to create a breakfast that really set them up for the day.

This was perhaps the most common, and most serious, complaint. Guests felt that the entire hotel, including the rooms, was looking very shabby and needed a full renovation from top to bottom if it were to remain competitive.

Guests did not really think much of the neighborhood the hotel is situated in, saying it was one of the less attractive parts of Tyler.

An extraordinary number of guests who had booked a suite found it to be lacking in furniture. They mentioned that, while there was clearly enough space for a couch, or other seating, no such seating was placed there. It was just an empty space, which guests found both uncomfortable and a little odd.