Positive Reviews
positive:
Competent and Caring Staff
Visitors remarked that when situations present themselves that could be disastrous, the staff stepped up and took care of everything they needed. Others mentioned that they are pleasant and truly understand what it takes for guests to have a wonderful lodging experience. Whether it's the housekeeping staff, front desk crew or morning servers, this hotel goes out of its way to make sure visitors feel important.
positive:
Awesome Springfield, MO Location
For those looking to catch a Cardinals ballgame or visit the Missouri State University, visitors mentioned that this hotel is convenient. It's also not far from other attractions in downtown based on guests’ remarks. Others commented that the location is near restaurants and fast food restaurants for those who may be looking for something to eat. Plus, the hotel is within driving distance of the Battlefield Mall for shopping.
positive:
Spotless from Top to Bottom
Guests remarked that if you enjoy cleanliness when it comes to hotels then this should work for you since it practically sparkles. Whether it's the common areas, the grounds or the guestrooms, guests remarked that housekeeping does a great job of keeping everything tidy and fresh.
Negative Reviews
negative:
Lacking Kitchen Amenities Throughout
For some guests, particularly those who stayed at other HIE hotels, they mentioned that the lack of a refrigerator and microwave in every guestroom was somewhat off-putting. This was something they felt should be a basic amenity since it comes standard at other locations.
negative:
No Issues Reported
So far, no recent negative opinion has been expressed by guests about this hotel.
negative:
No Issues Reported
So far, no recent negative opinion has been expressed by guests about this hotel.