Hotel Hilton Tucson East (Tucson, USA)

Guests noted that the rooms were nice and liked the space as well as the fact that they include free robes and slippers and had updated bathrooms. What really made these rooms special was the free breakfast, the daytime snacks, water and sodas and the manager's reception that takes place in the evening.

According to many guests, the front-desk staff is friendly, professional and very efficient during the check-in process, and special requests are accommodated as much and as quickly as possible. Room service was also reported to be fast, and the maintenance staff received praise not only for showing up almost immediately but for also being able to fix issues.

The hotel offers lovely views of the mountains, and guests especially appreciated that they could easily reach a lot of restaurants and stores.

The guestrooms appear a bit outdated with several factors adding to this impression. Several guests noted that the air-conditioners in their rooms weren't efficient enough or not working at all. Carpets were stained and some had a bit of an odor, which guests stated could be due to the fact that the hotel allow pets. Moreover, water pressure seemed to be an issue for several guests and a few noted that the wallpaper should be replaced soon.

The walls were reported to be quite thin, so that guests could overhear others' conversations, and the air-conditioners were said to be rattling quite a bit.

A few guests weren't completely pleased with housekeeping services, as they found the bathrooms a little unclean and towels weren't exchanged as often as desired.