Hotel Hilton Stockton (Stockton, USA)

The suites were described as cozy, clean, and well-kept. Reviewers specifically cited the comfortable beds which helped them get a good night's sleep, and several noted that the rooms are quiet despite the location near the interstate and downtown Stockton.

Travelers who stayed at this hotel for business purposes stated that the establishment is highly accommodating for work-related functions. The location in Stockton's business district is convenient, and the event facilities and catering were well-reviewed.

From the atrium-style lobby to the well-kept common areas, the hotel facilities received high marks from visitors. Many said that the executive suites are worth the upgrade for the top-floor views and exclusive lounge access, while others greatly enjoyed the Starbucks coffee bar and the restaurant fare.

A number of reviewers reported problems such as slow reception, being over-charged for their stay, receiving unwanted up-charges, or being assigned the wrong room upon check-in. However, many who experienced these issues stated that management was helpful in getting them resolved.

Not all of the hotel's employees share an enthusiasm for serving guests. A few people noted issues such as rudeness from certain staff members, restaurant employees seeming overworked, or a general lack of adequate customer service training.

Although most visitors found their rooms to be clean and tidy, many others felt that the furnishings and decor were dated and could use an update. Specific problems included stained rugs, peeling wallpaper, or lingering smoke odors from the hotel's previous owners.