Hotel Hilton St. Louis Frontenac (St Louis, USA)

The front desk staff have received many rave reviews. Guests often comment that they are pleased to recommend restaurants, accommodate special requests, and go "above and beyond" to help resolve any issues guests may have, including ones unrelated to the hotel.

Many guests are thoroughly charmed by the Hilton St. Louis Frontenac's unique architecture, beginning with the gracious lobby with its curving staircases and pretty furnishings. The guest rooms are often described as spacious, comfortable, and airy, with tall ceilings and large windows. Those who stay in the Executive level rooms generally report that the access to the Concierge Lounge is well worth the premium rate.

Drivers appreciate the ample free parking on site, as well as easy access to all major highways. Downtown St. Louis is about 15 minutes away, and the Art Museum, Planetarium, Gateway Arch, and New Cathedral are within a short drive. Shoppers love having the Plaza Frontenac just across the street, while guests with a flight to catch appreciate the complimentary airport shuttle.

Several guests have found the hotel's layout confusing, as the complex features a number of separate buildings with fairly discreet entrances, and there is some room for improvement in the signage.

While some guests love the hotel's "old world charm", others describe the hallways as dark and the guest room decor as merely "dated". A small group have also had housekeeping oversights to report.

Though reviews of the staff are generally positive, a few guests have received a disappointingly ineffective or indifferent response to their noise, maintenance, or housekeeping issues.