Hotel Hilton Garden Inn Worcester (Worcester, USA)

Guests note that the hotel's location in downtown Worchester is very convenient for events at the DCU Center or Palladium. Drivers appreciate that the I-290 is easily accessible from the hotel, and that affordable indoor parking is available nearby. There are several popular restaurants within walking distance as well.

Guests give high marks to the front desk staff for their friendly and professional service. The housekeeping team also does an exceptional job, with most guests reporting very clean, well kept rooms and public areas.

Guests generally find the rooms to be very comfortable, and they appreciate the convenience of the mini fridge, microwave, and Keurig coffee maker. Many enjoy a great night's sleep and enjoy waking up to the breakfast buffet, which includes a good selection of hot and cold choices, including eggs made-to-order.

Several guests were troubled by noise issues. The sources include thin walls, inconsiderate neighbors, the heating and cooling systems, the fridge, and the passing trains.

Several guests found parking at the garage across the street to be inconvenient, especially in wet weather. A few guests were not informed that the front desk can validate parking tickets. Some also note that the garage is in grim condition, and do not feel safe entering it after dark.

Some guests in rooms with the newer, Garden Sleep System beds found them too firm even when the dial was adjusted, while some guests in rooms with traditional, non-adjustable beds found them a bit "old" or too soft.