Hotel Hilton Garden Inn Tulsa Airport (Tulsa, USA)

Reviewers routinely rave about the warm welcome given them by sincere and smiling front-of-house staff. Always eager to ensure guests are having a positive experience, receptionists are quick to respond to room requests, happy to bend in terms of early check-ins/late check-outs, and quick to proffer restaurant recommendations.

Numerous guests choose this establishment time and again because of its perfect proximity in relation to the airport. The terminals are so easily accessed from here that the park and fly service for staying guests is hugely popular and only a fraction of the cost of airport parking.

Reviewers are hugely appreciative of the complimentary shuttle service and the charming drivers that transfer guests between hotel and terminals. The ever-reliable service can be called from the airport and will be with you in minutes. The service runs throughout the night ensuring everyone gets their plane on time.

A worrying amount of guests experience a poor night's sleep because of bad beds. Air filled mattresses are not to everyone's liking, and annoy some sensitive sleepers enough to cause them to move to the floor. Some guests have found them so unbearable that they have moved hotels.

One recurring complaints relates to the in-room air-con units. According to some guests, old machines are inadequate to cool such hot rooms and in dire need of replacing. Those that do function enough to have a cooling effect are exceptionally loud—too loud to sleep through for many.

Countless reviewers have been perplexed at the state of floors in some guestrooms and bathrooms. Cracked tiles in washrooms are in need of attention, while creaking floors in rooms are annoying to walk on, and even more annoying to be housed under, as many guests have found out.