Hotel Hilton Garden Inn San Mateo (San Mateo, USA)

Guests have found that the rooms at this San Mateo are of a good standard. The accommodation is described as clean, comfortable, and spacious. Guests have also appreciated the selection of included amenities as well as being impressed by the standard of the on-going housekeeping service.

The location of this hotel consistently scores top marks with guests. The choice of shopping and dining spots in the area have proved impressive as has the easy access to the coast and the reasonable driving distance to downtown San Mateo.

The standard of service offered by the staff at this hotel has impressed guests, with many describing the staff as friendly and professional and front desk services as running efficiently. Guests have also found that the on-site facilities cater well for both business and leisure trips.

Guests note that the hotel’s airport shuttle service is not a 24-hour service. This has presented some problems for guests who have arrived outside of service hours.

Given the overall standards on offer here, guests are surprised to find that the coffee cups in the rooms are of the paper variety. While not a huge concern, these cups have seemed out of place and cheap.

Guests have occasionally reported that the in-room air-conditioning units are noisy. As this issue has not affected all guests, it seems that this could be down to a lack of maintenance in some rooms. A number of guests have also experienced some noise from delivery trucks attending to local stores.